Ordering & Store Policies
Kolkman Kreations

To order please email the item number and or outfit name and doll size to me at kolkman.kreations@shaw.ca along with your PayPal email address and your location i.e country.    I will respond with an email quotation.	Shipping is from Canada.  For catalogue items please allow 2-4 weeks lead time from payment date. Sales room items will be shipped as soon payment is received unless catalogue items have been added to your purchase and require sewing
Most items are shipped in a padded envelope and fit through a mail slot this keeps the postage at the lowest rate possible	I accept all forms of payment accepted through PayPal

Padded envelope fits through a mail slot up to 150 grams	Items shipped in a box over 2 cm thickness Tracking & Ins available for Canada & USA for an additional cost
$2.00 within Canada $6.00 USA $10.00 International	$13.00 within Canada $8.00 USA  $13.00 International

Customer Satisfaction

I offer 100% Customer Satisfaction Guarantee

If you are not totally satisfied with your purchase please contact me. 
I will work with you to resolve any issues or offer a full refund
including postage upon receipt of returned goods.